Privacy Policy

We only register and disclose the personal information necessary to deliver the item to you. Third Wave Nutrition Aps must use your name, mobile number, email and postal address to deliver your item. You will automatically receive an electronic order confirmation via your email address once you have made an order. We store your order information and e-mail address in the current financial year + another 5 years, which is a requirement in accordance with the Danish Accounting Act. The information will not be passed on or sold to others, but will only occur in the mentioned systems, where they will be handled confidentially. As a user, you always have the opportunity to gain insight, and you can request for removal of personal data for GDPR. In these cases, please contact us at: shop@thirdwavenutrition.com. Personal data is stored encrypted and password protected.


Data processing

We also collaborate with a number of other companies that store and process data. Companies only deal with information on our behalf and may not use them for their own purposes. We only collaborate with companies who provide the required security in accordance to GDPR, and we have valid data agreements with these companies, to provide your personal information with adequate protection. The information you enter here at the store is saved and forwarded to the following companies which we have data agreements.

  • Web Store 
  • Payment Provider 
  • Optional newsletter 
  • Financial System 
  • Warehouse 
  • Shipping carriers 

 

Bank details

All purchases at Thirdwavenutriton.com are made through a secure connection that is approved and controlled by ePay. The connection is called Secret Socket Layer (SSL) and works such that the bank information entered is encrypted when sent. It's ePay that makes the money transfer, and only Epay who gets your credit card information. The safe transfer means, among other things, that it is not possible to withdraw more money from your account, than the amount of the order that you have approved.


Newsletter

Our newsletter is only used to send out product news and offers to those who wish this. We issue newsletters 5-15 times a year. Thirdwavenutrition.com uses Mailchimp for newsletters and has a data processing agreement that complies with the GDPR legislation. When you register, the following information is collected: name, email, IP address and geographical information. You can unsubscribe by following the link in the newsletter or here: Unsubscribe Newsletter

 

Cookies

When you move around on different websites, the Internet has its own cookies - which makes it easier to "recognize" you when you return to a website. A cookie cannot contain information about your payment card or password, but only information such as your username and your address information. Their purpose is to make it easier and faster for you to move around the Internet. You can set your computer to tell you when you receive a cookie, or you can choose to turn cookies off completely.


Complaints and Appeals

If you as a consumer will complain about your purchase, please contact shop@thirdwavenutrition. If we are unable to find a solution, please file a complaint with: http://ec.europa.eu/odr